Shiping policy
Effective Date: [02.13.2025]
Brand: urbnmax
Website: www.urbnmax.com
1. Processing Time
All orders are processed within 1–3 business days (excluding weekends and holidays) after receiving your confirmation email. You will receive another notification when your order has shipped.
Please note that processing time may be extended during peak seasons or promotions.
2. Shipping Rates & Delivery Estimates
Shipping charges for your order will be calculated and displayed at checkout.
| Region | Standard Shipping Time | Express Shipping Time |
|---|---|---|
| United States | 5–8 business days | 2–4 business days |
| Canada | 7–10 business days | 3–5 business days |
| International | 10–20 business days | 5–10 business days |
Delivery times are estimates and may vary depending on destination and customs processing.
3. Free Shipping
We offer free standard shipping on all orders over $75 USD (after discounts) within the continental U.S.
4. Order Tracking
Once your order has shipped, you will receive a tracking number via email. Please allow 24–48 hours for the tracking information to update.
You can also track your order on our website through the Track Order page.
5. Customs, Duties, and Taxes
urbnmax is not responsible for any customs and taxes applied to your order. All fees imposed during or after shipping are the responsibility of the customer (tariffs, taxes, etc.).
6. Delivery Issues
If your order arrives damaged or is lost in transit, please contact us within 7 days of the estimated delivery date at support@urbnmax.com.
Be sure to include your order number and any relevant photos or tracking details.
7. Shipping Restrictions
- We do not ship to P.O. boxes or APO/FPO addresses.
- Certain items may not be eligible for international shipping due to size, weight, or regulatory restrictions.
8. Questions?
If you have any questions or concerns about shipping, contact our customer service team at:
Email: support@urbnmax.com
Website: www.urbnmax.com